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At ytext.me our text messages are delivered utilizing My MessageMedia and our passion for excellence. It’s the central thread in our corporate DNA, and we harness it to generate great business outcomes for our customers. It’s an easy claim to make of course, and we know it’s not what we say that matters. We’re judged on the results that My MessageMedia delivers, and therefore, we work to a range of key performance indicators (KPIs) that keep us focused on the things that really count – client outcomes.

My MessageMedia makes these KPIs visible so you can decide for yourself whether our performance meets your requirements:

  • Customer outcomes
  • 100% uptime guarantee
  • Client support
  • Privacy/security

 

Client outcomes are the best measure of how well we’re doing our job. To ensure we’re getting it right, virtually every Account manager has regular contact with our customers.

  • 100% uptime guarantee

 

At My MessageMedia we have zero tolerance for SMS gateway downtime. We make this clear in our service level agreement, which details what we do in the unlikely event of an outage. This ‘always on’ commitment is the central tenet of My MessageMedia IT – 100% uptime is our starting point, and this guides all our development programs. We also own all our technology; this means we can impose our rigorous standards at every stage of development.

Questions? Call us Today at 1-855-983-9863

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